Last updated: June 18, 2026
Privacy Policy
At Roamer Respite ("we", "us", "our"), your privacy matters. This policy explains what personal information we collect when you visit our website, book a stay, hire our photography team, or engage our services.
1. Information we collect
- Contact details — your name, email, phone number and any message you send us through the contact form or WhatsApp.
- Booking details — dates, location, group size, number of guests and any special requests you share when reserving a property.
- Photography brief — venue, date, package selected and any creative direction you share for a wedding, event, or property shoot.
- Payment information — handled by our payment partners (e.g. M-Pesa, card processors). We do not store full card details on our servers.
- Site usage — basic anonymous analytics like pages visited, device type and approximate location, collected via cookies.
2. How we use it
- To respond to your enquiries and confirm bookings.
- To deliver the services you've asked for — your stay, your shoot, your event.
- To send relevant updates about your booking (check-in details, schedule changes, delivery timelines).
- To improve our website and the experience we offer guests and clients.
- To meet legal, accounting and tax obligations in Kenya.
3. Sharing your information
We do not sell your personal data. We only share what's necessary with:
- Property hosts and on-site staff for your stay.
- Vendors directly involved in your shoot or event (e.g. second shooters, venues, stylists).
- Trusted service providers (payments, email delivery, hosting) bound by confidentiality.
- Authorities when required by law.
4. How long we keep it
We keep your information only as long as needed to serve you and to comply with our legal obligations. Booking and financial records are typically retained for up to 7 years for tax and accounting purposes. You can ask us to delete your data where we're not legally required to keep it.
5. Your rights
You have the right to:
- Access the personal data we hold about you.
- Ask us to correct anything that's wrong.
- Ask us to delete your data, where we're not legally required to keep it.
- Opt out of marketing communications at any time.
To exercise any of these rights, email us at roamersreapite1@gmail.com.
6. Security
We use reasonable technical and organisational measures to protect your data. No system is perfectly secure, but we work hard to keep your information safe and notify you promptly if any breach occurs.
7. Cookies
We use a small number of cookies to make the site work and to understand how it's being used. See our Cookie Policy for details.
8. Changes to this policy
We may update this policy from time to time. The "last updated" date at the top will always reflect the most recent version.
9. Contact
Questions about your privacy? Reach us at roamersreapite1@gmail.com or +254 714 220 438 on WhatsApp.
Refund Policy
At Roamer Respite, we want you to have confidence in booking with us. Our refund policy applies to vacation rentals, serviced apartments, and photography services.
10. Accommodation Refunds
- Cancellation 30+ days before arrival: Full refund of all payments.
- Cancellation 15-29 days before arrival: 50% refund of the accommodation cost; booking fees are non-refundable.
- Cancellation less than 15 days before arrival: No refund. We encourage you to contact us to reschedule instead.
- No-show: No refund. We will hold the deposit and may charge the full booking amount.
Special circumstances: If you need to cancel due to illness, death in the family, or other emergencies, contact us immediately at roamersreapite1@gmail.com . We'll work with you on a case-by-case basis.
11. Photography Services Refunds
- Cancellation 60+ days before shoot date: Full refund of the booking fee.
- Cancellation 30-59 days before shoot date: 50% refund of the booking fee.
- Cancellation less than 30 days before shoot date: No refund. The booking fee is retained.
- Date rescheduling: No charge if rescheduled more than 14 days in advance. If rescheduled with less notice, a 10% administrative fee applies.
Once deliverables (photos, videos) have been provided, they cannot be refunded. However, if you're unsatisfied with the quality, please contact us within 7 days of delivery to discuss revisions or adjustments.
12. How to Request a Refund
To request a refund, please email roamersreapite1@gmail.com or call +254 714 220 438 with your booking reference and reason for cancellation. We will review your request and process refunds within 7-10 business days to your original payment method.
13. Payment Issues & Disputes
If you believe a charge is incorrect or if you have a payment dispute, contact us immediately. We will investigate and work to resolve the issue within 14 days. If we cannot reach a resolution, you may escalate to your payment provider (M-Pesa, your card issuer, etc.).
14. What's Not Refundable
- Booking fees and service charges (non-refundable).
- Additional services you've opted into (late check-in, early check-out, extra cleaning, etc.).
- Cancellations made within the non-refundable window.
- Photography services where deliverables have been provided.
15. Changes & Modifications
We reserve the right to modify or cancel a booking if circumstances beyond our control make it impossible to fulfill (natural disasters, property emergencies, etc.). In such cases, we will offer a full refund or help you rebook at no extra charge.
16. Contact for Disputes
If you have questions or disputes regarding refunds, please contact us: